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Guest Relations Executive | Corporate | Sydney CBD

Job Title: Guest Relations Executive | Corporate | Sydney CBD
Contract Type: Permanent
Location: Sydney
Industry:
Start Date: Immediately
Reference: 2684499
Contact Name: Marlowe
Contact Email: marlowe@benchmarque.co
Job Published: April 17, 2018 10:00

Job Description

Our client is in search of a Rockstar multi-tasking genius and strong people person to manage the day to day operational functions within reception, central reservations, switchboard operations and provide supervisory support to the Guest Relations Team.

Could suit an events wizz or legendary EA wanting to take a new path in their corporate career.

THE ROLE
  • Provide supervisory guidance and support for Reception, Central Reservations and Switchboard teams. This includes complaint handling, feedback management, standards and client service delivery
  • Rotate across all locations as required and oversee the day-to-day functions
  • Co-ordinate any catering, audio visual and equipment requirements requested by the client.
  • Booking all future and same day reservations, cancellations and/or amendments to bookings as per the clients requests
  • Assist the Guest Relations Reception Manager with the recruitment of Associate & Senior Associate staff
  • Support the Guest Relations Manager 
  • Lead by example. Encourage and motivate staff, provide constructive feedback and corrective coaching when needed
  • Professional management of workspace, ensure operational standards are maintained and improved
  • Assist the Guest Relations Manager – Reception with administrative duties or project work as required
  • Provide the necessary leadership support in the absence of the Guest Relations Manager - Reception Report
  • Provide all client feedback to the Guest Relations Manager  

SKILLS KNOWLEDGE AND EXPERIENCE
  • Leadership and management / supervisory skills
  • Strong organisational and time management skills
  • High level of attention to detail
  • Strong verbal and written communication skills – ability to communicate at all levels
  • Excellent personal presentation
  • Delegation skills - able to prioritise accordingly and flexible in handling a variety of tasks
  • Complaint handling - able to resolve problems as they arise in an appropriate manner
  • Experience in a corporate or five star hotel environment
  • Administrative skills – word, powerpoint, excel and outlook are desirable 

SALARY AND BENEFITS
  • Attractive salary on offer
  • Weekends free and work life balance
  • Networking and career growth


 About us:
 
At BENCHMARQUE, our m team represents a collective of passionate and knowledgeable hospitality and recruitment industry professionals, who are committed to aligning the right people with the right business. Over the last 10 years we have partnered with small independent operators to emerging hospitality groups and publicly listed companies to expand our workforce of professionals working across award-winning restaurants, 5 star hotels and leading event venues.