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Catering & Events Workforce Management

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Ongoing Assignment Catering & Events Workforce Management:

The Star Entertainment Group

Event Centre at The Star Sydney

Scope:

Casual Staffing, Labour Hire, Hospitality Workforce Management, Recruitment Process Outsourcing, Hospitality Payroll Outsourcing, HR Outsourcing.

Background:

In July 2011, BENCHMARQUE was successfully appointed the exclusive recruitment partner for the provision of specialised labour hire services to The Star’s Sydney's signature restaurants and nightclub. On the back of repeatedly successful projects for these new venues, BENCHMARQUE’s contract with The Star was extended in October 2012 to include The Star Event Centre.

Project:

The Event Centre is located on the rooftop of The Star Sydney with panoramic views of Sydney Harbour and the city skyline. The $100m Event Centre is a multi-purpose venue suitable for a wide variety of events. Recognised as an industry leading and fully integrated audio visual, lighting and production space, The Event Centre production consists of not only the highest calibre of equipment but also delivers a world class service standard through the expertise of dedicated hospitality contractors.


Project kick-off: 26th October 2012

Preopening: 10th December 2012

Public opening: 31st December 2012

Project Targets: 90 on-hire labour employees


Specific hospitality positions: Event Attendants, F&B Attendants, Bar Attendants, Bar Porters, Housemen


What we did:

We were responsible for end-to-end recruitment and the subsequent hiring of 90+ on-hire casual staff. Including job advertising, initial phone screening, two stages of group interviews involving skills assessment and individual performance grading.

Ongoing, we continue to manage fluctuating requests for assessed and compliant workers through our agile hiring process, including the entire recruitment process, payroll outsourcing and human resources/scheduling functions for up to 120 staff required by this venue on any single day.

For three consecutive years (2015, 2016 & 2017), The Star Event Centre has been successful in winning The Meetings & Events Australia (MEA) National Award for Best Specialty Event Venue, and the State Award for Best In-house Audio Visual.

The Star is also a business partner of Professional Conference Organisers Association. (PCO).

Outcome:

Team BENCHMARQUE,


We are coming up on 4 years working together and I wanted to send my thanks to the entire team for all the hard work. The dedication to our ever growing Event Centre and truly understanding the vision has made our partnership very special. Our team of young professionals in the Event Centre is why we can deliver such an amazing product. There hasn’t been a challenge that the BM team couldn’t handle, a solution-oriented mindset seems to be your motto (or should be)At The Star our vision was to create something special in the event world, I can confidently say that has been done.

Thank you for your passion, dedication and delivery!


Best Regards

Scott Bayne | Director of Events

THE STAR SYDNEY

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